Your privacy is important to us and this policy represents our commitment to safeguard and protect your personal information. This policy governs use of the www.iron-neck.com website (the “Site”), and its respective contents, all of which are hosted in the United States, whether accessed via computer, mobile device, telephone, or other technology. The Site is provided by Mission Competition Fitness Equipment LLC, a Texas limited liability company (“Iron Neck,” “we,” “our,” or “us”). This Privacy Policy governs our collection of information from you (“you,” “your” or a “user”) through your use of the Site. It does not apply to any information you may provide to us through other means, including via mail or telephone. Please read this Privacy Policy carefully so that you understand our online privacy practices. We are not responsible for the content on, or privacy practices of, any non-Iron Neck website to which this Site links or that links to this Site. By using the Site, you are giving us permission to use and store such information consistent with this privacy policy.
Please read the following carefully to learn more about what information we collect, what we do with that information, and how we may use your personal information. We value your comments about our privacy statement and invite you to e-mail us with inquiries, suggestions and complaints at support@iron-neck.com.
Information Collected
We may receive your information through our website, account creation, email notifications, or other interactions with the Site. When using the Site, you consent to the collection, transfer, manipulation, storage, disclosure or other uses of your information as described in this Privacy Policy.
Types of Information is Collected. To enhance your user experience and improve the Site, we collect information about you from two sources: (i) information you affirmatively give to us; and (ii) information automatically collected when you use the Site. Third parties involved, administration, sales, marketing, legal, system administration, technical service providers, mail carriers, hosting providers, IT companies, and communications agencies may also collect your information in connection with your use of the Site unless a user refuses to consent to the disclosure of information to third parties.
Information You Affirmatively Give Us. In using the services, you may provide us with personally identifiable information. This refers to information about you that can be used to contact or identify you, and information about your use of and activities on our website that may be connected with you (“Personal Information”). Some examples of this type of information include demographic information and personal information (such as your name, address, phone number, country of residence, or email address) that you electronically submit to us for purposes such as registering for a waitlist, opening an account, writing reviews, signing up for email newsletters, subscribing to a mailing list, or obtaining customer support. We may also ask for information (including a credit card number and shipping and billing address) from users who make a purchase or conduct other transactions on our Site. The information supplied helps us to provide the product requested, offer you more personalized features, and tailor the Site to your interests. Supplying such information is entirely voluntary. However, if you choose not to supply information requested, we will be unable to provide you with the services or product offered to users of the Site.
Information Automatically Collected. Like other websites, we also may collect and store information that is generated automatically as you navigate through our Site. We may collect information about your visit from the browser on your computer or mobile device including but not limited to the time and date you access the Site, your geographic location, IP address, device information, cookies and the pages you request — to analyze trends, administer the site, track navigation of the site, deliver relevant advertisements and gather broad demographic information for aggregate use (note that IP addresses are not linked to “personally identifiable information”). We use this aggregated information to improve understanding of customer needs and provide relevant services. To automatically collect information, we use various technologies including:
Cookies. Cookies are small data files that a website you visit may save on your hard drive that usually includes an anonymous unique identifier. The cookie does not personally identify the user; it merely identifies the computer with which the user accesses the Site. Unless a user voluntarily identifies himself or herself (through registration, for example), the Site will not be able to ascertain the identity of the user, even if a cookie is assigned to a user’s computer. The only personal information a cookie can contain is information supplied by a user. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. The Site uses cookies for user authentication, keeping track of your preferences, promotional campaigns that require user identification, keeping track of our audience size and traffic patterns, and in certain other cases. You can configure your browser to accept cookies, reject cookies or notify you when a cookie is being used; however, if you do so it may render your computer unable to take advantage of the personalized features enjoyed by other users of the Site. Cookies allow us to provide better security on the Site, to customize the Site’s content, to track orders and purchases, and to make a shopping cart work properly.
Website Analytics. We use Google Analytics to better understand how visitors interact with our site. This service provides non-personally identifiable data including but not limited to data on where visitors came from, what actions they took on our site and where visitors went when they left our site. If you would like to learn more about this service, or about choices to opt out from it, please click here. https://tools.google.com/dlpage/gaoptout/.
Retention
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. https://www.hotjar.com/legal/policies/privacy
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. https://www.hotjar.com/legal/compliance/opt-out
Uses of Your Personal Information
We will use the information you provide to us for a variety of purposes, including to:
• contact you for customer service purposes
• contact you to inform you of important changes or additions to our Site or the services offered over our Site
• notify you of any changes to the Iron Neck policies
• send you administrative notices, offers and any other communications that we believe may be of interest to you
• operate, improve and maintain our products and services, including analyzing user behavior,
• administer promotions, provide features and display relevant content to you,
• track and monitor web traffic,
• track your response and behavior on the Site,
• interact with support and feedback platforms,
• manage support and contact requests,
• tailor and optimize advertising, and
• to implement SPAM protection.
The information we collect is kept for the time necessary to carry out the service or purpose described in this policy. You may withdraw your permission and prevent our use of your information by contacting us directly at support@iron-neck.com.
Sharing of Information
We don’t give your personal information to any third-party services, except when it’s necessary to provide services (like when we partner with payment processors). When we share data with third-party services that support our delivery of the Site, we require that they protect your personal information to the same standards we do. We do reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect our legal rights.
Please see below for how we may share your personal and non-person information.
Personal Information
When you send information to the Site, you are granting us permission to use and take other actions regarding such information, to provide the Site. We do not share, sell, rent or otherwise distribute this information to others, except as disclosed in this Privacy Policy. We may share your information with third parties outside of Iron Neck under the following circumstances:
1) Service Providers and Contractors: We reserve the right to disclose to service providers, contractors, or other third parties any or all of the information that we collect online about you and other visitors to conduct business on our behalf. These activities could include processing payments, maintaining this Site, and providing business services to us or to you.
2) By Law or to Protect Rights: We may disclose information when we believe that disclosure is necessary to comply with the law, to enforce our intellectual property rights, to enforce our Terms of Service, or to protect the rights, property or safety of Iron Neck and our employees, and if necessary to defend against third-party claims. We may also disclose information when requested to comply with a court order, investigation, or governmental request.
3) Business Transfers: If we go through a business transfer, such as consolidation, merger, restructuring, acquisition, or sale of part or all of our assets, you acknowledge and consent to the transfer of your information. You further acknowledge and consent to the continued use of your information by the recipient so long as they comply with this Privacy Policy.
4) With Your Consent: We may share information when you provide us with your consent to do so. This may occur when you consent affirmatively or it may occur through your use of the Site as provided in this Policy. For instance, when you request information or services from our affiliates, partners, service providers, or other third parties through us, or when you post information to our Site, you provide your consent for us to share that information with others. We will also use your personal information to communicate with you about your orders and deliveries, including a confirmation email.
5) We Won’t Sell your Information: We will not share your personal information with any third party who is not affiliated with us except as described in this privacy policy. We don’t like spam any more than you do and we will not share your personal information to be used for the purpose of sending you unsolicited commercial offers.
Please bear in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example through comments and participation in forums or through email – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.
Non-Personal Information and Aggregate Data
Iron Neck may share with third parties your non-personal information and related aggregated data. For example, we may share IP addresses or general demographic information of its users to provide anonymous aggregated data to business partners about the volume of use on the Site and the opportunities in which users are most interested. Because this form of data does not identify particular users, these third parties will not be able to contact you based solely on this data.
Payment Information
Iron Neck uses a third-party payment processor for any purchases made through the Site. We do not store credit card information on our servers and are not responsible for the policies or practices of the third-party processor.
Storage of Information
All information gathered on our Site is stored within a database accessible only by us. We will use industry standard measures, including encryption where appropriate. However, as effective as the reasonable security measures we implement may be, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information supplied will not be intercepted while being transmitted over the Internet. Therefore, any information you transmit to us is sent at your own risk.
By using the Site, purchasing a product, or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please contact us at the address below.
How You Can Control the Information We Collect, Use and Share
If you share information with us, you will have the opportunity to review, update, change or delete the information you have provided to us (and that we continue to store) at any time. You can also stop receiving emails from us or disable your account to prevent any future purchases through that account. Please contact us directly at support@iron-neck.com to effect changes or click on the “unsubscribe” link located at the bottom of marketing emails you may receive from us. If you email us, please title your email “Corrections/Opt Out”.
On request, we will give you a copy of all the personal information about you that we hold. This information is subject to a fee not exceeding the prescribed fee permitted by law.
We may retain certain information as required by law or for necessary business purposes. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.
Regardless of your choices regarding promotional communications and updates regarding content, we may send you administrative messages, service announcements, terms and conditions of your account, or other similar communications, without offering you the opportunity to opt out of receiving them.
Change of Control
If Iron Neck sells all or part of its business, makes a sale or transfer of assets, is otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, Iron Neck may transfer your personal information and non-personal information to one or more third parties as part of such transaction.
Links
The Site may contain links to other sites. We are not responsible for the privacy policy or other practices employed by websites linked to, or from, our website nor the information or content contained therein. This privacy statement applies solely to information collected by our Site.
Our Policy Toward Children
The Site is not directed to children under the age of 13. We will not knowingly maintain personally identifiable information from or about anyone under 13. If we become aware that we have collected personally identifiable information from a user of the Site that is under the age of 13, then we will remove that child’s personal information from our files. If a parent or guardian learns his or her child has provided us with Personal Information, he or she should contact us at support@iron-neck.com (please include the child’s name, address, username, and e-mail address).
Consent to Transfer
Our computer systems for the Site are currently governed by and operated in the United States, so your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. Iron Neck makes no representation that the Site is governed by or operated in accordance with the laws of any other nation. If you are a visitor from outside the United States, by using the Site, you agree to this Policy and you consent to the transfer of all such information to the United States, which may not offer an equivalent level of protection of that required in the European Union or certain other countries, and to the processing of that information as described in this Policy.
Changes and Updates
From time to time, we may change this Privacy Policy. To ensure that you are familiar with our most updated policies and practices, you should check the effective date indicated above of this Privacy Policy each time you use the Site. If we make any changes, we will notify you of such changes by posting the updated Privacy Policy on the Site. We may also send you an email alerting you of such changes. You will be bound by any such changes to the policy when you use the Site after those changes have been posted. If we make material revisions concern practices where we have represented we will obtain your consent to use or disclose your personal information, we will obtain your consent before taking any action inconsistent with those representations.
Contact Us
We welcome your feedback regarding this Privacy Policy. If you have questions, comments, or concerns about either one, please contact us by e-mail at support@iron-neck.com or by mail to 3571 Far West Blvd #3177 Austin, TX 78731.
